Customer Care
- Every Dockside Cake is baked fresh, immediately wrapped and sealed to preserve freshness, then shipped to you in a Dockside Cake gift box.
- We use Standard Federal Express Home and Commercial shipping service unless otherwise requested. Federal Express will deliver Monday thru Friday to a physical address only. Federal Express will leave packages at the front door and will not request a signature at the time of delivery. Delivery time varies depending on the region you are shipping to.
- If you would like to ship to a PO Box, APO, or FPO address or any foreign country we will use the US Postal Service Priority Mail. Please call1-800-813-2253as charges and delivery time will vary for international addresses.
- Expedited Shipping is available if you wish to guarantee the arrival of your shipment by a certain date. We can ship your order via expedited shipping, including 3 day, 2 day, or overnight delivery service with Federal Express.
- Please ensure your gift list is current. We cannot be responsible for lost or spoiled product shipments due to inaccurate shipping addresses provided to us.
- Orders take 24 to 48 hours to process. If rising cost affects our delivery charges we will inform you of any increase at the time of your order.
- Holiday Shipping – to help ensure your gift arrives on time please place your orders no later than 7 business days prior to a holiday. Expedited service is recommended for guaranteed delivery dates.